Returns/Refund and warranty is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange/replacement/repair and/ or refund is offered by the respective sellers to You.
Returns//Refund are applicable only on prepaid transactions on www.infymall.com except Vehicles.
Cash on Delivery (COD) deliveries are not covered under refund and are only eligible for exchange.
All products listed under a particular category may not have the same returns policy.
| Category | Period | Conditions |
|---|---|---|
| Lifestyle : Footwear Accessories, Travel Accessories or other merchandise Automotive : Auto Accessories, Accessories,Breakdown Equipment, Care, Lighting, Styling, Electronics Other : Helmets and Riding Gear, Spare and Performance Parts, Tires and Alloys | 10 days | You may request for a refund / replacement / exchange within 10 days of delivery |
| No Returns/exchange/replacement categories : Lubricant, Oil, Cleaning solutions, Grease, Glue, Wax and other Consumables. | No returns/exchange/replacement | These product categories are non-returnable/exchangeable/replaceable. |
All warranty related issues will be resolved as per manufacturers’ warranty policies.
Returns/Refund is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange/replacement and/ or refund is offered by the respective sellers to You.
Returns//Refund are applicable only on prepaid transactions on eshop.heromotocorp.com except Motorcycle/Two wheeler
Cash on Delivery (COD) deliveries are not covered under refund and are only eligible for exchange.
All products listed under a particular category may not have the same returns policy.
| Category | Period | Conditions |
|---|---|---|
| Lifestyle : Footwear Accessories, Travel Accessories or other merchandise Automotive : Auto Accessories, Bike Accessories, Bike Breakdown Equipment, Bike Care, Bike Lighting, Bike Styling, Bike Electronics Other : Helmets and Riding Gear, Spare and Performance Parts, Tires and Alloys | 10 days | You may request for a refund / replacement / exchange within 10 days of delivery |
| No Returns/exchange/replacement categories : Two Wheelers(*) , Lubricant, Oil, Cleaning solutions, Grease, Glue, Wax and other Consumables. | No returns/exchange/replacement | These product categories are non-returnable/exchangeable/replaceable. |
Please note: Upon cancellation of order, money would be credited/refunded within 21 working days. Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.
During pick-up, your product will be checked for the following conditions:
| Category | Conditions |
|---|---|
| Correct Product | brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible. |
| Complete Product | All in-the-box accessories freebies and combos (if any) should be present. |
| Unused Product | The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). |
| Undamaged Product | The product should be undamaged and without any scratches, dents, tears or holes. |
| Undamaged Packaging | Product’s original packaging/ box should be undamaged. |
The field executive may refuse to accept the return, if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
No exchange or return is applicable on discounted products unless the product delivered is damaged or has manufacturing defects.
